by Shelley Forrester | Nov 2, 2020 | Customer Service
Why do customer experiences go wrong? Why does the experience feel inconvenient, tiring, even adversarial? What if customers were the priority and helping them, providing good service, and resolving problems are second nature?...
by Shelley Forrester | Sep 11, 2013 | Consumers, Customer Service, Relationships
My website and email provider sent an email to my shelley@forresternetwork.com mailbox (which they host), addressing me as “Dear Troy.” Who’s Troy? I’ve made it so easy for them to know MY name. It’s right there in my email address and website....
