by Shelley Forrester | Jan 23, 2020 | Insight
Frosty the Snowman is a popular Christmas cartoon about a snowman who comes to life when a magical hat is placed upon his head. Do you know (or remember) what the first words are that frosty says when he comes to life? “Happy birthday!” I’ve always...
by Shelley Forrester | Jan 9, 2020 | Insight
We often forget to – or simply don’t – use our phones enough. I don’t mean to text, Snap, or tweet – I mean talk to someone. My second favorite thing to do after having a face-to-face conversation is to have a phone call to hear each other’s voice...
by Shelley Forrester | Jan 6, 2020 | Insight
While not everyone recognizes January 1 as the beginning of their year, everyone has a way to say, “Happy New Year.” May your 2020 be filled with success, learning, joy, and adventure. Mandarin 新年快乐 (Xīnnián kuàilè) English Happy New Year...
by Shelley Forrester | Dec 19, 2019 | Insight
No matter where you are in the world, someone is celebrating a holiday this time of year, and since it’s my goal to talk to everyone, I wanted to learn how to wish someone a happy and joyous holiday in their language. Wishing you and yours all the joys of the...
by Shelley Forrester | Dec 3, 2019 | Insight
Numbers and stories. Those are two schools of thought when it comes to research. There is the quantitative-only camp, those who only measure the size of the prize, and there are those who invest in the whole person, not just the size. Those of us who invest in...
by Shelley Forrester | Nov 19, 2019 | Insight
CX is a focus of every business in every industry in this consumer-driven world. Yet when talking to people with frontline customer-facing responsibility, they don’t talk about building long-term relationships or building competitive advantage, they talk about...
