by Shelley Forrester | Oct 25, 2017 | Insight
Whether it’s helping hurricane victims, working with customers, or having a conversation with strangers, empathy and compassion are must-have factors that move us from understanding to insight and action. Empathy – the ability to understand the feelings of another –...
by Shelley Forrester | May 26, 2015 | Insight
My favorite “K” word is something the world needs more of. It makes people smile. It can smooth away sadness and stress. It helps facilitate introductions. And it is the heart and soul of honest communications. Have you guessed my favorite “K” word? Kindness....
