The 6 Currencies of Customer Experience

The 6 Currencies of Customer Experience

by | Aug 2, 2018 | Insight

Every brand’s goal is to deliver a positive customer experience, but what is it that makes a customer feel valued, listened to, and appreciated? How do brands build the kind of loyalty that comes from delivering a great experience? Providing the experience customers...
For Better CX, Who Do You Call?

For Better CX, Who Do You Call?

by | Jun 26, 2017 | Insight

Delivering an exceptional customer experience is the goal and challenge of most organizations and customer service is a critical factor in delivering the best CX. Customers everywhere say how important positive human interaction is to their experience – and they say...