by Shelley Forrester | Oct 9, 2018 | Insight
Good customer service has a positive impact on a company’s financial health, but have we ever considered the health effect of customer service on the customer? How companies manage customer service has a direct impact on consumer health. It’s easy to identify the...
by Shelley Forrester | Sep 11, 2013 | Consumers, Customer Service, Relationships
My website and email provider sent an email to my shelley@forresternetwork.com mailbox (which they host), addressing me as “Dear Troy.” Who’s Troy? I’ve made it so easy for them to know MY name. It’s right there in my email address and website....
