Wait for It

The other day flying back from Nashville, the man in the seat next to me was the only person to get on board with his roller bag. The rest of us checked them at the jetway. It didn’t bother me that he brought it on; it just surprised me that he was able to get...

Phone a Friend Today

Friends are the people in life who, no matter how long it’s been since you’ve called them, are happy to hear from you and will try to help. When I phoned the global head of marketing services for a major consumer products company, even though we hadn’t...