4 Things Not to Do When Networking
While at a networking event on the beach recently, I noticed a man sitting on a bench by himself...
3 Degrees of Separation
I’m in the business of understanding people. In fact, I love talking to people. It’s what makes me...
Does Alexa Love Us?
Technology – whether it's Alexa, AI, ML, automation, mechanical beings, drones, or other forms of...
The Question We All Need to Be Asking
The question we all need to be asking, before we open any odd or even remotely suspicious email or...
7 Ways First Jobs Have Lasting Importance
Whether millennials are talking about their first and second jobs and where they want to go next,...
How to Have Highly Effective Conversations
As someone who spends a lot of time professionally and personally in meaningful dialogue, I know...
Are You Speaking Your Customer’s Language?
Whether talking about health care, travel, online shopping, or tech support, these universal languages of customer experience create goodwill and build a stronger relationship.
Why We Should Talk to Everyone
Every person we connect with, however temporarily, imparts something of value to us. Life puts the right people next to us. Forget your mother’s advice – talk to strangers.
5 Ingredients for Healthier CX
As experienced consumers as well as business professionals, we know that excellent customer...
CX Matters Wherever You Are in the World
Your customer is your most important asset – and learning from them can transform your ability to deliver the best experience to every customer.
What Are People Saying About Your Brand?
People all over America say they love Amazon and like to share their stories and...
Inspiration from Alaska
Last month I was on my first trip to Alaska – a round trip cruise from Seattle stopping in Juneau,...
Trick, Treat, and Travel: Halloween Around the World
Halloween provides a wonderful opportunity to experience the adventure of a new culture and...
How Healthy Is Your Customer Service Experience?
Good customer service has a positive impact on a company’s financial health, but have we ever...
5 Fall Highlights
September is a gateway month – back to school, back to work after summer vacations, and the start of a new season of food, fashion, and foliage. Discover fall consumer insights.