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A Tribute to Moms

This Mother's Day, May 10th, will be different than others. Many of us cannot celebrate with our...

Being an extrovert on a stay-at-home order hasn’t prevented me from connecting daily with people all over the world. Let’s chat.

Whether we’re providing service or in need of it, the pandemic has shown us how much we’re all in this together.

Working from home, whether for the first time, at a whole new level, or even business more or less...

Before libraries around the country closed and large events were cancelled, I went to hear Daniel...

Another Valentine's Day has come and gone but its meaning and importance are timeless. February is...

February is the month of love – and chocolate. Valentine’s Day is the third biggest chocolate...

Frosty the Snowman is a popular Christmas cartoon about a snowman who comes to life when a magical...

We often forget to – or simply don't – use our phones enough. I don't mean to text, Snap, or tweet...

While not everyone recognizes January 1 as the beginning of their year, everyone has a way to say,...

No matter where you are in the world, someone is celebrating a holiday this time of year, and...

Numbers and stories. Those are two schools of thought when it comes to research. There is the...

We asked customers what CX means to them – what they want and don’t want from customer-facing people. This is what they said.

From all the conversations I have around tables, I know the power of having the right people come...

When it comes to poker, Kenny Rogers said that we have to "know when to hold 'em, know when to...