Your Birthday Is Magical

Your Birthday Is Magical

Frosty the Snowman is a popular Christmas cartoon about a snowman who comes to life when a magical...

Be the One Who Does This

Be the One Who Does This

We often forget to – or simply don't – use our phones enough. I don't mean to text, Snap, or tweet...

Happy New Year

Happy New Year

While not everyone recognizes January 1 as the beginning of their year, everyone has a way to say,...

One Thing CX Gets Wrong

One Thing CX Gets Wrong

We asked customers what CX means to them – what they want and don’t want from customer-facing people. This is what they said.

3 Degrees of Separation

3 Degrees of Separation

I’m in the business of understanding people. In fact, I love talking to people. It’s what makes me...

Does Alexa Love Us?

Does Alexa Love Us?

Technology – whether it's Alexa, AI, ML, automation, mechanical beings, drones, or other forms of...