Small Talk Is Anything but Small
When we used to have in-person conversations and meetings, we were more practiced in the art...
Listen to Shelley Forrester on ThinkNow Podcast with Mario X. Carrasco
I had the pleasure of speaking with Mario X. Carrasco on his podcast for ThinkNow. We discussed...
5 Mindful Moments for a Better Day
These five mindful moments have radically improved my mornings
How to Make the Most of Virtual Conferences
Virtual conferences, webinars, and Zoom calls have replaced much of our in-person meetings. Here’s how to make the most of them.
How to Elevate the Customer Experience to a Human Experience
A great customer experience is a great human experience. How do you define great CX? What can you do to deliver better customer experiences?
How to Keep the Conversation Going
Whether you are meeting in person or remotely, how do you keep the conversation going and build relationships that last?
When In-Person Research Isn’t Possible
What do you do when in-person research is not possible? Remote research with video chat lets us see inside without risk.
What You Need to Know About In-Person Research During a Pandemic
As we return to in-person research, we have to observe new rules that keeps everyone comfortable, safe, and willing to engage.
Why We Should Show Up Virtually
Showing up is as important today as it ever was, allowing us to learn, grow, help others, and expand our social and business networks.
How to Stay Connected from a Distance
Every connection I make and conversation I have is a reminder of how much we learn and receive from each other. Here’s what I’ve (re)learned about how to stay connected from a distance:
Zoom Calls: How To Stay Engaged and Avoid Zoom Burnout
Zoom calls are ubiquitous with today’s work environment, and they’re not going away. The Muppet Show may hold the key to avoiding Zoom burnout.
Celebrating Fathers Everywhere
Fathers deserve celebration on Father’s Day and always. Happy Father’s Day to all the dads out there, especially those who cannot be with their kids.
A Gift of Hope
We can find hope in the acts of kindness suggested in The Power of Kindness: The Unexpected Benefits of Leading a Compassionate Life by Piero Ferrucci
A Message to Grads
Congratulations, graduates! My wish is that you find and receive comfort, inspiration, joy, success, and happiness.
Listen to Shelley Forrester on The Food Institute Podcast
I had the pleasure of joining Chris Campbell on the The Food Institute’s podcast. Chris and I...