A great customer experience is a great human experience. How do you define great CX? What can you do to deliver better customer experiences?
Whether you are meeting in person or remotely, how do you keep the conversation going and build relationships that last?
What do you do when in-person research is not possible? Remote research with video chat lets us see inside without risk.
As we return to in-person research, we have to observe new rules that keeps everyone comfortable, safe, and willing to engage.
Showing up is as important today as it ever was, allowing us to learn, grow, help others, and expand our social and business networks.
Every connection I make and conversation I have is a reminder of how much we learn and receive from each other. Here’s what I’ve (re)learned about how to stay connected from a distance:
Zoom calls are ubiquitous with today’s work environment, and they’re not going away. The Muppet Show may hold the key to avoiding Zoom burnout.
Fathers deserve celebration on Father’s Day and always. Happy Father’s Day to all the dads out there, especially those who cannot be with their kids.
We can find hope in the acts of kindness suggested in The Power of Kindness: The Unexpected Benefits of Leading a Compassionate Life by Piero Ferrucci
Congratulations, graduates! My wish is that you find and receive comfort, inspiration, joy, success, and happiness.
I had the pleasure of joining Chris Campbell on the The Food Institute’s podcast. Chris and I...
This Mother's Day, May 10th, will be different than others. Many of us cannot celebrate with our...
Being an extrovert on a stay-at-home order hasn’t prevented me from connecting daily with people all over the world. Let’s chat.
Whether we’re providing service or in need of it, the pandemic has shown us how much we’re all in this together.
Working from home, whether for the first time, at a whole new level, or even business more or less...